Best-in-class companies achieve 46% higher product revenues by improving information delivery. Over the last several years, now that all the pieces needed for dynamic information product delivery are under one roof, PTC has been working on an application that erases the boundaries between the mix-and-match components that have traditionally made up single-sourcing systems over the last decade.

The Arbortext Service Manual Application is PTC’s a DITA specialization that includes integration with Arbortext Content Manager. Where other products draw lines in the sand defining where their responsibility starts and stops, the Arbortext Service Manual Application purposely smooths over those furrows erasing gaps that other mix-and-match systems force you to deal with. If it ended there, that would be one thing, but Arbortext is pushing the limits to blur the lines and relieve the burden of

These are the kinds of issues that the Arbortext Service Manual Application is designed to address:

Do any of these product support and service center challenges lower your profits and customer satisfaction?

1. Call center and service personnel waste time searching for the information they need to address a specific customer issue or equipment failure
2. Dealer technicians and customers resort to “trial and error” to troubleshoot issues because the repair information is too complex and unreliable
3. Equipment training, operator, and service materials are unrelated and out of date with current products, spare parts, and procedures
4. Translation and localization costs for product and service information are prohibitive and limit ability to deliver new products to global markets

Do any of these product support issues ring true for your company?

• low adoption rates
• inappropriate equipment operation or use
• lengthy repair times
• slow problem resolution cycles
• low first-time fix rates

If so, you may want to investigate the Arbortext Service Manual Application. Read the “Revolutionize Service Information” white paper. It presents a best-practices approach for creating, maintaining and delivering service information. It outlines how to deliver precise knowledge needed to maximize product performance and revenues, specifically those related to the assembly, training, operation, maintenance, and repair of a product throughout its lifecycle.

Or attend our websession next month. We’re going to show the Arbortext Service Information System, which includes the Arbortext Service Manual Application, live and in-person.

In the meantime, watch the video to learn more about the Arbortext Service Manual Application: